From first notice of loss to final settlement support — our trained claims professionals handle the paperwork so your adjusters and agents can focus on what matters most: your policyholders.
Insurance claims are the moment of truth for your agency. When a client files a claim, they expect fast, accurate, compassionate service. But behind the scenes, claims processing is a documentation-heavy, time-consuming operation that bogs down your team.
The average P&C claim requires 15-20 individual administrative steps — from initial intake and documentation gathering to carrier communication and status updates. Each step is a potential bottleneck that delays resolution and frustrates your clients.
When your licensed staff is buried in claims paperwork, they can't focus on retention-critical activities: proactive client outreach, cross-selling, and policy reviews. The result? Slower claims, unhappy clients, and missed revenue opportunities.
40% Faster Processing
Dedicated claims professionals who do this all day, every day.
99%+ Accuracy
Multi-layer QA process catches errors before they cause problems.
Surge Capacity
Scale up during CAT events in 48-72 hours without temp hiring.
60% Cost Reduction
Eliminate overhead of in-house claims admin staff.
Every step of the claims lifecycle, handled by insurance-trained professionals.
Accurate claim intake with all required details captured. Same-day FNOL processing and carrier notification.
Gather and organize supporting documents: photos, police reports, medical records, repair estimates, and witness statements.
Schedule inspections, relay information between adjusters and policyholders, and track adjuster activity timelines.
Proactive claims status monitoring with regular updates to policyholders and agents. No claim falls through the cracks.
Identify subrogation opportunities, gather supporting evidence, and track recovery progress with carriers.
Pull, compile, and verify loss runs for renewal marketing. Ensure accuracy for underwriter review and competitive quoting.
Accurate entry and maintenance of claims data in your AMS, carrier portals, and internal tracking systems.
Professional, empathetic communication with claimants. Status updates, next-steps guidance, and documentation requests.
Rapid deployment of additional claims professionals during catastrophe events. Scale from 1 to 10+ within 48-72 hours.
FNOL received via phone, email, or portal. Our team captures all required details, assigns priority level, and routes to the appropriate workflow based on claim type and complexity.
We request and organize all supporting documentation: photos, estimates, reports, and statements. Everything is indexed and uploaded to your systems within 24 hours of receipt.
Claim submitted to carrier, adjuster assigned, inspection scheduled. We manage all back-and-forth communication and ensure deadlines are met throughout the process.
Settlement tracking, payment confirmation, file closure documentation, and satisfaction follow-up. Complete audit trail maintained in your AMS for compliance and reporting.
Personal Auto
Homeowners
Commercial Property
General Liability
Workers' Comp
Commercial Auto
Professional Liability
Umbrella / Excess
Get a free claims workflow audit. We'll show you exactly where outsourcing can reduce costs and speed up resolution times.
Get Your Free Claims Audit →